Ep 15: The Ins and Outs of Customer Cancel Calls

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In this episode, Allan answers the following questions: 

1. Should I charge my customers a cancellation fee? 
2. Should I have contracts with my customers? 
3. What are some ways that I can enforce the contract without getting bad reviews? 
4. When should I enforce contracts? 
5. How do I save a customer from canceling whether they are in contract or not?