In today’s episode, Allan welcomes David Tamm. David is the founder of multiple thriving companies, including Firepoint Solutions, one of the top five real estate real-estate CRM platforms in the country. David’s latest venture is Pencerita, a groundbreaking legacy preservation platform that makes it easy for people to document the most important life moments. Allan and David discuss why it is crucial to understand your customers to provide the best service for their needs. Build lasting relationships by being dedicated to improving your customer’s satisfaction. As an entrepreneur, what problem are you solving for your customers?